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When choosing a service company why go
with the hourly rate versus a flat rate repair?
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If you have more than one printer
repair you
are wasting money. You call Advanced Laser Service with two
laser printer repairs there is a 90% chance we can get the repairs in
one hour. When you call a company with a flat rate and they charge
75.00 per printer and they get done in 45 min to and hour you are
paying 150.00 for labor instead of 85.00 for a one hour labor charge.
Do understand the majority of laser printer repairs and cleanings only
take approximately 30 minutes under most circumstances if you have
qualified technicians. When you place a service request with advanced
Laser Service and you have multiple printers they have to be call in when you
place the service request. If you call in one printer and we
fixed in 30 min we do not start cleaning all of your other printers.
Because we have to adjust our schedule for more than one laser printer per
service call
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Even if we don't have the part on the
truck and we still have to make two trips you are still charged one
hour.
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Any repair that takes more than one hour
to do. The repair would be quoted to the customer before they are
charged. Most all of the repairs that do go over are never charged.
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90% of the time only color laser
printers and plotters take over an hour, they are always quoted
before we start the work...so there is no surprises or hidden fees when you get the
invoice.
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If you really think about it hour rate
is only fair for both the customer and the service company because you
only pay for the time that they are there not and extra labor charge
and trip charge just because you have more than one printer. The only
reason a service company is charging a flat rate is that they come out
much better. They are making double that is why there are doing
this. If you go look at any service company in any industry and you
will find about half of the companies charge per hour and half charge
a flat rate. Half are giving service for a fair rate, the other half
are charging more what is fair.
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